Roobet Privacy Policy – How We Protect Your Data

Section 1

1Introduction

Roobet ("we", "us", "our") operates the online gaming platform available at roobet-khelo.net. When you create an account, deposit funds, or use any of our services – including cricket betting, live casino, Teen Patti, roulette, and slots – we collect and process certain personal data about you.

This Privacy Policy explains in plain terms: what personal data Roobet collects, why we collect it, how it is stored and protected, who we share it with, and what rights you have as a data subject. This policy applies to all users of the Roobet platform, including registered account holders and visitors who browse without registering.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. By registering a Roobet account or continuing to use the platform, you acknowledge that you have read and understood this policy and consent to the processing of your data as described herein. If you do not consent, please do not create an account or use the platform.

Our commitment: Roobet does not monetise your personal data. We collect only what is necessary to operate the platform, process payments, comply with legal obligations, and keep your account safe. Nothing more.

Section 2

2What Personal Data We Collect

Categories of Data Roobet Collects

The personal data we collect falls into the following categories depending on how you interact with the Roobet platform:

Data Category	Specific Data Points	When Collected
Identity Data	Full name, date of birth, CNIC / passport number, gender	Registration & KYC verification
Contact Data	Email address, mobile number, residential address	Registration
Financial Data	Easypaisa / JazzCash wallet reference, bank account reference, transaction amounts	Deposit / Withdrawal
Verification Documents	CNIC scan, utility bill, selfie with ID	KYC verification
Technical Data	IP address, device type, browser, OS, session duration	Automatically on platform use
Usage Data	Betting history, games played, session frequency, deposit/withdrawal history	Automatically during platform use
Communication Data	Support chat logs, emails, complaint records	When you contact support

Roobet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is required by KYC verification), or health data.

Section 3

3How We Collect Your Data

Collection Methods

Roobet collects personal data through three main channels:

Directly from you – when you register, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings. You choose to provide this data and it is necessary for using the Roobet platform.
Automatically – when you use the Roobet website or app, we automatically collect technical and usage data through cookies, server logs, and session tracking. This happens whenever the platform is accessed regardless of whether you are logged in.
From third parties – payment processors confirm transaction outcomes; identity verification services confirm the authenticity of documents submitted during KYC; fraud prevention services may share data relevant to account security.

Roobet only collects data that serves a specific, legitimate purpose. We do not purchase marketing lists or acquire personal data from data brokers to populate our database.

Section 4

4How Roobet Uses Your Personal Data

Purposes of Data Processing

Your personal data is used by Roobet exclusively for the following purposes. Each purpose has a corresponding lawful basis for processing:

Account management – creating, maintaining, and securing your Roobet account. Lawful basis: contract performance.
Identity verification (KYC) – confirming you are who you say you are and that you meet the 18+ age requirement. Lawful basis: legal obligation.
Payment processing – processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Lawful basis: contract performance.
Anti-money laundering (AML) compliance – monitoring transactions for suspicious activity as required by applicable regulations. Lawful basis: legal obligation.
Responsible gaming monitoring – detecting patterns that may indicate problem gambling and applying protective interventions where appropriate. Lawful basis: legitimate interest.
Platform improvement – using anonymised usage data to understand how the platform is used and where it can be improved. Lawful basis: legitimate interest.
Customer support – resolving queries, disputes, and complaints. Lawful basis: contract performance.
Marketing communications – sending promotional offers and bonus notifications to players who have opted in. Lawful basis: consent. You can opt out at any time from your account settings.
Fraud and security – detecting and preventing fraudulent activity, abuse, and unauthorised account access. Lawful basis: legitimate interest.

Marketing opt-out: If you no longer wish to receive promotional emails or SMS messages from Roobet, you can unsubscribe from your account settings under Notification Preferences, or by clicking the unsubscribe link in any marketing email. This will not affect service communications related to your account.

Section 5

5Sharing Your Data With Third Parties

Who Roobet Shares Data With

Roobet does not sell your personal data. We share data only where it is necessary for platform operations or legally required. The third parties who may receive your data are:

Payment processors – Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processors receive transaction data necessary to complete your deposit or withdrawal. They handle your payment data under their own certified security standards.
Identity verification providers – KYC verification services receive your identity documents during account verification. They confirm authenticity and return a pass/fail result; they do not retain your documents beyond the verification process.
Fraud prevention services – specialist fraud detection providers may receive IP addresses, device fingerprints, and behavioural signals to assess account risk.
Regulatory and law enforcement authorities – Roobet will disclose personal data to regulators, law enforcement, or courts when required by applicable law or in response to a valid legal request. We will notify affected users where legally permitted to do so.
Analytics providers – anonymised and aggregated usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in these reports.

All third parties with whom Roobet shares personal data are contractually required to handle it securely, use it only for the stated purpose, and comply with applicable data protection standards.

Section 6

6How Long We Keep Your Data

Data Retention Periods

Roobet retains personal data for no longer than is necessary for the purpose for which it was collected or as required by applicable law. The following retention periods apply:

Data Type	Retention Period	Reason
Account and identity data	Duration of account + 5 years post-closure	Legal / regulatory obligation
Financial transaction records	Duration of account + 5 years post-closure	AML / financial compliance
KYC verification documents	Duration of account + 5 years post-closure	Regulatory obligation
Betting history	Duration of account + 5 years post-closure	Dispute resolution / legal
Support communications	3 years from last contact	Dispute resolution
Technical / session logs	12 months	Security and fraud prevention
Marketing preferences	Until opt-out or account closure	Consent-based

After the retention period expires, your data is securely deleted or anonymised. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

Section 7

7How We Secure Your Data

Technical and Organisational Security Measures

Roobet takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

TLS encryption on all data transmitted between your device and the Roobet platform.
Encrypted storage of sensitive personal data, including identity documents and financial references.
Access controls that restrict personal data access to staff with a legitimate need based on their role.
Regular security audits and penetration testing by independent security professionals.
Multi-factor authentication available on Roobet accounts to protect against unauthorised logins.
Automatic session timeouts after periods of inactivity to reduce risk from unattended devices.
Staff training on data protection responsibilities and incident response procedures.

While Roobet takes all reasonable precautions, no internet-connected system can be guaranteed 100% secure. You also have a responsibility to keep your Roobet login credentials confidential and to use a strong, unique password for your account.

Section 8

8Cookies & Tracking Technologies

How Roobet Uses Cookies

Roobet uses cookies and similar tracking technologies to make the platform work correctly, understand how it is being used, and improve the user experience. A cookie is a small text file stored on your device when you visit a website. Below is a breakdown of the cookie types Roobet uses:

Essential cookies are required for the Roobet platform to function. They cannot be disabled. They handle session management (keeping you logged in), shopping basket functionality for bet placement, CSRF protection tokens, and load balancing.

These cookies do not track your behaviour for advertising purposes. They are deleted when you close your browser or within a short fixed period. Roobet cannot operate without them.

Functional cookies remember your preferences to improve your experience. Examples include: your preferred language, the last table limits you selected in live casino, your notification preferences, and whether you have acknowledged certain platform messages.

These cookies are not essential for the platform to work but improve the experience significantly. They typically persist for 30 days and are renewed when you log in.

Analytics cookies collect anonymised information about how visitors use the Roobet platform – which pages are visited most, how long sessions last, which games are opened, and where users tend to exit the platform. This data helps us improve the interface and identify issues.

Analytics cookies do not collect personally identifiable information and the data is reviewed only in aggregated form. You can opt out of analytics cookies from your account settings under Privacy Preferences.

Security cookies support Roobet's fraud prevention and account security systems. They help identify device fingerprints, detect unusual login patterns, and flag suspicious activity before it can affect your account.

Security cookies store no personally identifiable information in readable form. They are a key part of how Roobet protects your account from unauthorised access and cannot be disabled without significantly reducing account security.

Section 9

9Your Data Rights

As a Roobet account holder, you have the following rights over your personal data. To exercise any of these rights, contact us at support@roobet-khelo.net. Requests are processed within 30 calendar days.

Right of Access

You can request a copy of all personal data Roobet holds about you. We will provide this in a structured, readable format within 30 days.

Right to Rectification

If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. Name and address corrections can also be made from your account settings.

Right to Erasure

You can request deletion of your data where we no longer have a legitimate basis to hold it. Legal retention obligations (5-year post-closure requirement) may limit this right.

Right to Restriction

You can ask Roobet to restrict processing of your data in certain circumstances – for example, while a dispute about accuracy is being resolved.

Right to Portability

Where processing is based on your consent or contract performance, you can request your data in a portable, machine-readable format to transfer to another provider.

Right to Object

You can object to processing based on legitimate interests, including marketing. Marketing opt-outs are applied immediately. Other objections are assessed on a case-by-case basis.

How to exercise your rights: Email support@roobet-khelo.net with the subject line "Data Rights Request" and specify which right you are exercising and what information your request relates to. We will confirm receipt within 5 business days and complete the request within 30 calendar days.

Section 10

10Minors & Under-18 Policy

Roobet Does Not Knowingly Collect Data From Minors

The Roobet platform is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Roobet platform in any capacity.

If Roobet becomes aware that an account is operated by a person under 18, the account will be closed immediately, all funds will be returned to the verified payment source, and all personal data collected from that account will be deleted as soon as legally permissible. Age verification is conducted as part of our standard KYC process for all accounts before any withdrawal is processed.

Parents or guardians who believe a minor has registered on Roobet should contact support@roobet-khelo.net immediately. We will investigate and take action within 24 hours of a confirmed report.

Section 11

11Changes to This Privacy Policy

How We Notify You of Updates

Roobet may update this Privacy Policy from time to time to reflect changes in law, platform operations, or data processing practices. When a material change is made, we will notify registered players by email or via a prominent notice on the platform at least 7 days before the change comes into effect.

Minor clarifications or corrections that do not affect how your data is collected or used may be made without prior notice. The "Last updated" date at the top of this page always reflects when the most recent change was made. We recommend reviewing this policy periodically.

Your continued use of the Roobet platform after an updated Privacy Policy has come into effect constitutes acceptance of the revised policy. If you do not accept the updated terms, you should close your account before the new policy takes effect.

Version history: Previous versions of this Privacy Policy are available on request by contacting support@roobet-khelo.net. We keep a record of all material changes and the dates on which they took effect.

Section 12

12Contact Us About Privacy

Privacy Questions & Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Roobet has handled your personal data, please get in touch using the details below. Our support team is available 24/7 in both Urdu and English.

support@roobet-khelo.net

Live Chat – 24/7 on platform

Visit FAQ

For data rights requests specifically, please use the subject line "Data Rights Request" in your email and specify the right you are exercising. All data rights requests are handled by our Privacy team and are not routed through general customer support queues.